Offers some key business principles with the hope of helping educational facilities managers improve their operations. Looks at customer service, disparate databases, technological concerns, the mission of facility management, how to improve the bottom line, staffing ideas, future planning, and management suggestions. Lists seven habits of…

Discusses the demands that educational facilities managers face due to their diverse customer base. Offers tips on how to keep students happy, how to appease clients during renovations, how to facilitate effective nonadversarial interaction with faculty and staff, how to act in the public eye, and how to project a positive image. (RJM)

With the increasing focus on educational facilities, facilities managers are experiencing heightened scrutiny over their roles. This report examines the kinds of questions that school board members, superintendents, and administrators are asking facilities managers and the possible consequences of this new attention, such as more outsourcing. (RJM)

Describes how educational institutions are recognizing the short-sightedness of deferred maintenance. Discusses the challenges facing schools as they confront maintenance costs and what they must do to address the problem. Offers advice on proactive stances toward maintenance such as computerized work control processes, maintenance zones, and…

Outlines some of the myriad factors affecting a facility's indoor air quality (IAQ). Offers strategies for addressing complaints, establishing trust, adjusting guidelines, addressing legislative concerns, and plotting a course for improved IAQ. Describes how one state was able to implement an IAQ program for its schools. (RJM)