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Direct linkDe La Garza, Thomas; Wood, J. Luke; Harris, Frank, III – Community College Journal of Research and Practice, 2015
The Community College Survey of Men (CCSM) assesses predictors of student success for historically underrepresented and underserved men in community colleges. The instrument is designed to inform programming and service-delivery for male students (Wood & Harris, 2013). While the instrument was designed for community college men in general,…
Descriptors: Community Colleges, Veterans, Veterans Education, Predictor Variables
Smith, Gareth; Smith, Alison; Clarke, Alison – Quality Assurance in Education: An International Perspective, 2007
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Descriptors: Higher Education, Information Technology, Public Sector, Delivery Systems
