Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 0 |
| Since 2017 (last 10 years) | 0 |
| Since 2007 (last 20 years) | 2 |
Descriptor
| Factor Analysis | 2 |
| Information Technology | 2 |
| Program Validation | 2 |
| Active Learning | 1 |
| Basic Skills | 1 |
| Consumer Economics | 1 |
| Cooperative Learning | 1 |
| Delivery Systems | 1 |
| Educational Assessment | 1 |
| Educational Quality | 1 |
| Evaluation Methods | 1 |
| More ▼ | |
Publication Type
| Journal Articles | 2 |
| Reports - Research | 2 |
Education Level
| Higher Education | 2 |
Audience
Location
| United Kingdom | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkZhang, Aimao – Journal of Information Technology Education: Research, 2012
Both the information technology (IT) industry and the Accreditation Board for Engineering and Technology (ABET) demand soft-skill training in higher education and require IT graduates to demonstrate competence in interpersonal communication, teamwork, and conflict management. Group projects provide teamwork environment for soft-skill training, but…
Descriptors: Basic Skills, Skill Analysis, Information Technology, Peer Evaluation
Smith, Gareth; Smith, Alison; Clarke, Alison – Quality Assurance in Education: An International Perspective, 2007
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Descriptors: Higher Education, Information Technology, Public Sector, Delivery Systems
