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Download full textTibenderana, Prisca; Ogao, Patrick; Ikoja-Odongo, J.; Wokadala, James – International Journal of Education and Development using Information and Communication Technology, 2010
This study concerns the adoption of Information Communication Technology (ICT) services in libraries. The study collected 445 usable data from university library end-users using a cross-sectional survey instrument. It develops, applies and tests a research model of acceptance and use of such services based on an existing UTAUT model by Venkatesh,…
Descriptors: Foreign Countries, Library Services, Electronic Libraries, Information Technology
Direct linkAiani, Candace Wexler – ProQuest LLC, 2008
The purpose of this study was to develop a valid and reliable survey instrument to be used by librarians and other educational leaders to measure implementation of a school's information literacy program. The goal was to create an instrument that would consider implementation of a library-centered program within the context and culture of the…
Descriptors: Delphi Technique, School Culture, Factor Analysis, Item Analysis
Cook, Colleen; Thompson, Bruce – 2000
The SERVQUAL measure was developed by A. Parasuraman, L. Berry, and V. Zeithaml (1988) to measure perceptions of service quality, originally in the retailing sector. However, libraries and other educational institutions are also service providers. Librarians in particular have increasingly become interested in measuring quality of service as the…
Descriptors: Evaluation Methods, Factor Analysis, Library Services, Measurement Techniques
