Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…

In the United States, job training programs tend to be categorized as either privately sponsored career advancement for valued employees or publicly funded employment remediation for disadvantaged workers. Findings of two federally mandated surveys that regularly asked nearly identical samples whether they had received job or job-related training…