Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Miami-Dade Community College has conducted an annual survey of its graduates for nearly a decade. In the past, the processing and tabulation of results were essentially manual operations. This paper describes a recently-developed computerized system which carries out most of the processing of this survey up through the tabulation of results. The…

The policy-making process of the State University System of Florida is described using David Easton's model of a political system as the conceptual framwork. Two models describing the policy-making process were developed from personal interviews with the primary participants in the governance structure and from three case studies of policy…

A summary of requirements and provisions of early childhood and basic skills programs and a framework for and the requisites of thorough and systematic planning which can be held accountable for what the student learns are provided in this document. A plan that clearly establishes criteria for what needs to be done and why, the actual planning…

The planning guide contains basic materials that are being used in vocational home economics education. Part 1, Program Planning, discusses goals for education in the nation and Florida, homemaking as an inherent component of vocational education, and vocational home economics (guidelines, funding, student organizations, and Florida goals).…