This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

Academic librarians are striving to better serve international students as this emerging population grows on university campuses. Past studies of international students generally focus on linguistic and cultural differences in relation to information literacy skills development. However, it is necessary to go beyond these factors to better serve…

Continuing the question/answer format method of instruction used in the two previous units, this third and last part of a guide to the M.I. King Library deals with reference material and library search strategy. Each section focuses on a specific type of reference book, describes its functions and features utilizing many excerpts from…

Presented herein are data that describe collections, expenditures, personnel, and services in 65 medical libraries at Association of Research Libraries (ARL) member institutions throughout North America. In 2005-06, the reporting health sciences libraries held a median of 245,212 volumes, spent a total of $239,944,918, and employed 2,524 FTE…

Develops a systems approach to planning as a means of increasing organizational effectiveness. A model of the planning process is presented, the various components are described in terms of implementation, and pragmatic strategies and considerations for an academic library are suggested; data tables and a flow chart are included. (JD)

Describes the development of a policy at the University of Colorado to catalog, package, house, and circulate books with accompanying electronic media. Highlights include a literature review, motivation, a processing flowchart, retrospective conversion of older materials, and an example of a MARC record. (Author/LRW)

The increased demand for library materials resulting from improved bibliographic access due to automation, and auditors' demands for more accurate accounting of library assets/holdings, have made it increasingly important that the discrepancy between the catalog and the materials in the stacks be reduced. This paper identifies many of the benefits…

This publication describes the planning and implementation of an optical character recognition (OCR) labeling project, the first stage of Kansas State University (KSU) Libraries' program of conversion from a manual to an automated circulation system. It is noted that a telephone survey of libraries with automated circulation systems and…

This report reviews the eight-month process of planning for library automation undertaken by the Cleveland State University libraries late in 1984. Following an overview of the planning process, a listing of goals is presented, and six documents developed as a result of the process are provided. "Review of Current Systems" includes…

At the University of Rhode Island, the goal of the Library is to meet the informational needs of a diverse clientele: students, both graduate and undergraduate; faculty; other university staff; and, as a land-grant institution serving the state of Rhode Island, the general public. This report results from 8 months of committee work that involved…

Considers college student apprehension when encountering new information technologies, CD-ROMs in particular, and proposes a variety of active learning exercises. Topics include information proliferation, library anxiety, computer anxiety, active learning, learning styles, problem solving, indexing exercises, search strategy worksheets,…

Describes study that was conducted to determine whether the search process is the same for academic, public, and school library users. Cognitive models of information seeking are discussed, users' attitudes during the search process are described, the role mediators play is examined, and future research needs are suggested. (26 references) (LRW)

Describes collaboration between the University of California at Berkeley and four other universities to develop interoperable servers containing each participant's Computer Science Technical Reports and to make them available over the Internet using standard protocols. The proposed library architecture, approaches to indexing and retrieval, and…