In January 2012, a group of four school library professors attending the ALA Midwinter Meeting were having lunch and discussing various issues related to the school library field. These school library professors agreed that one challenge facing the profession is preparing future leaders. As current school library leaders retire, it is difficult to…

This article reports on a research study investigating the attitude of twelve- to fifteen-year-old residents of an Eastern Canadian regional municipality to the public library. Phase 1, a quantitative survey, analyzes overall satisfaction ratings and frequency of use of the public library. Phase 2 uses qualitative methodology (focus groups) to…

This study explores Web 2.0 technologies in an academic library through focus groups with undergraduates at Kent State University. Results reveal that students, despite being heavy users, are less sophisticated and expressive in their use of Web 2.0 than presumed. Students set clear boundaries between educational and social spaces on the Web, and…

This case study analyzes the use of library school interns on subject-based teams for the social sciences, humanities, and sciences in the San Jose State University Library. Interns worked closely with team librarians on reference, collection development/management, and instruction activities. In a structured focus group, interns reported that the…

The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

The article explores the concept of baby boomers as a "crossover" generation, one that embodies characteristics of previous and later generations. The context is the retirement of the baby boomers and its potential impact on the public library. Ethnographic method within a constructivist framework was used, employing the techniques of…

This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with…

Purpose: This paper aims to provide an initial understanding of the constraints that historical video collections pose to video retrieval technology and the potential that online access offers to both archive and users. Design/methodology/approach: A small and unique collection of videos on customs and folklore was used as a case study. Multiple…

Oregon State University (OSU) researchers surveyed 3,227 undergraduate students to identify how many students use or do not use the physical and virtual OSU libraries. Most importantly, we wanted to determine the alternatives to the library that students choose for typical library activities, such as studying, research, and research assistance,…

This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported…

In spring 2005, a task force of Oregon State University librarians investigated whether undergraduates would gravitate toward subject portals tentatively named "virtual college libraries." A literature review and Web site inventory shaped our definition of a virtual college library. A preliminary needs assessment consisting of an online…

Determining the best methods of assessment for a library instruction program in a large research university can be a challenging task. Albert R. Mann Library at Cornell University Library has pilot-tested three methods of formative and summative assessment for its library instruction program--attitudinal, outcomes-based, and gap-measure--and…

The University of Florida Libraries took the opportunity of remodeling its Humanities and Social Sciences library to conceptualize the design of an info commons area for the new building. An Info Commons Concept Team was formed and charged with this task. The team used site visits, surveys, focus groups, and interviews to determine the needs of…

A focus group study conducted with health sciences students enrolled in graduate-level research classes at a small private comprehensive university revealed that these students preferred e-journals to print but that accessibility issues deterred their use. These findings provided valuable insights for local collection development decision-making…

Public libraries are often a vastly underused resource for businesses and business people. This book shows librarians how to aggressively pursue businesses until they turn naturally to libraries for their information needs. The book provides a step-by-step process which teaches librarians how to identify the information needs of businesses,…