This dissertation studies the effects of foreign presence on the performance of domestic institutions and economic agents. We identify three types of foreign presence: international students, inward foreign investment, and exporting activities. The first chapter investigates the impacts of international students on the graduation performance of…

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…