Describes a study that was conducted to determine how well subject authority lists, or thesauri, control indexing vocabulary. Indexer consistency using the Commonwealth Agricultural Bureaux (CAB) thesaurus was tested by comparing indexing done by CAB and by National Agricultural Library (NAL) indexers. (six references) (LRW)

Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)

Describes how group of end users (engineering undergraduates) at Chalmers University of Technology were trained to perform interactive online searching on BYGGDOK, a small, specialized Scandinavian database. Goals and objectives of the instruction, teaching methods, evaluation, and comparison of searching between end users and intermediaries are…

Describes a project intended to improve subject access in an online catalog by adding multiword terms from the table of contents and index to MARC records for each book. The discussion covers a preliminary evaluation of the impact on workload, resources, and subject access to information. (seven references) (Author/CLB)