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Ruggeri, Mirella; Greenfield, Thomas K. – Evaluation and Program Planning, 1995
An 82-item multidimensional questionnaire, the Verona Service Satisfaction Scale, was recently developed in Italy to measure client satisfaction with psychiatric services. The scale contains 29 items from the English Service Satisfaction Scale. Psychometric characteristics and test use are discussed. Results support the use of the scale in service…
Descriptors: Community Programs, Cross Cultural Studies, Employment, Evaluation Methods

Zeidner, Moshe – Evaluation and Program Planning, 1985
Two experiments were conducted in Israeli elementary schools to test the assumption that disadvantaged students perform poorly on ability tests because of situational factors related to the testing process. Testing atmosphere and examiner status were examined with respect to verbal and nonverbal ability and intelligence. The assumption was not…
Descriptors: Analysis of Variance, Comparative Testing, Disadvantaged Youth, Examiners