This paper argues that a data-driven, niche-focused approach to strategy development will assist Higher Education Institutions to direct their financial resources to greater effect by providing a more tailored service to students, therefore, increasing student satisfaction and creating brand loyalty. This approach will give institutions greater…

Universities are currently under considerable pressure to reach their stakeholders' expectations. Management tools that use strategic plans, key performance indicators and quality assurance methods are increasingly deployed. This paper aims to demonstrate how resource allocation can be aligned with institutional strategic plans with a very simple…

For the Netherlands and England, higher education (HE) is of particular importance. Their knowledge-intensive economies would not remain competitive without highly qualified human resources and innovative research. Despite the importance of higher education in public and political debate, both England and the Netherlands spend a lower percentage…

This paper offers observations from an Association of University Administrators (AUA) study visit to Australia at a time of considerable hostility by some Vice-Chancellors towards the radical reforms implemented by John Howard's conservative Government. The team of ten senior managers, led by Ian Creagh of the AHUA/AUA International Committee,…