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Increasing Service Quality at a University: A Continuous Improvement Project
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Gonzalez Aleu, Fernando; Granda Gutierrez, Edgar Marco Aurelio; Garza-Reyes, Jose Arturo; Garza Villegas, Juan Baldemar; Vazquez Hernandez, Jesus – Quality Assurance in Education: An International Perspective, 2021
Purpose: The purpose of this paper is to evaluate a continuous improvement project (CIP) at a Mexican university designed to increase engineering graduate student loyalty. Design/methodology/approach: A plan-do-check-act problem-solving methodology was implemented, and a SERVQUAL survey was conducted on 67 master's engineering students. Findings:…
Descriptors: Foreign Countries, Universities, Engineering Education, Graduate Students
Evaluating the Effectiveness of Teacher Education in Oman: A Multiple Case Study of Multiple Stakeholders
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Al-Harthi, Aisha Salim; Hammad, Waheed; Al-Seyabi, Fawzia; Al-Najjar, Noor; Al-Balushi, Sulaiman; Emam, Mahmoud – Quality Assurance in Education: An International Perspective, 2022
Purpose: The accreditation process of academic programs is being used more to recognize program quality and identify areas for improvement based on rigorous standards. This study aims to use the standards of the Council for Accreditation of Educator Preparation (CAEP) as a theoretical and analytical framework to examine the effectiveness and areas…
Descriptors: Foreign Countries, Teacher Education Programs, Program Effectiveness, Program Evaluation
Student Perceptions of Service Quality in a Multi-Campus Higher Education System in Spain
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Gallifa, Josep; Batalle, Pere – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…
Descriptors: Foreign Countries, Multicampus Colleges, Case Studies, Educational Quality
Developing Quality in E-Learning: A Framework in Three Parts
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Ireland, Jennifer; Correia, Helen Mary; Griffin, Tim Mark – Quality Assurance in Education: An International Perspective, 2009
Purpose: The purpose of this paper is to introduce and describe the features of a new e-learning quality framework developed for a large multi-campus university. The framework is explicitly designed to improve the quality of e-learning sites and the quality of online student learning, by developing the skills of the academics who design the sites.…
Descriptors: Educational Quality, Program Effectiveness, Performance Technology, Educational Improvement
Factors Affecting Quality Enhancement Procedures for E-Learning Courses
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Jara, Magdalena; Mellar, Harvey – Quality Assurance in Education: An International Perspective, 2009
Purpose: This paper reports on an empirical study exploring the way in which campus-based higher education institutions (HEIs) in the UK apply their internal quality assurance and enhancement (QA/QE) procedures to their e-learning courses. The purpose of this paper is to identify those characteristics of e-learning courses which affected the…
Descriptors: Higher Education, Distance Education, Quality Control, Case Studies
The Impact of a National Policy to Enhance Teaching Quality and Status, England, the United Kingdom
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Gosling, David – Quality Assurance in Education: An International Perspective, 2004
The Teaching Quality Enhancement Fund was established by the Higher Education Funding Council for England, UK, with the declared aims of enhancing the quality of teaching and learning and raising the status of teaching among higher education institutions. This paper considers the three strands of the initiative--subject, institutional, and…
Descriptors: Higher Education, Teacher Effectiveness, Foreign Countries, Improvement Programs
HR Manager Leadership in Quality Improvement in a College Environment
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Sharabi, Moshe – Quality Assurance in Education: An International Perspective, 2010
Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…
Descriptors: College Environment, Labor Force Development, Human Resources, Participant Satisfaction