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Direct linkIngela Bäckström; Pernilla Ingelsson; Anna Mårtensson; Kristen M. Snyder – Quality Assurance in Education: An International Perspective, 2024
Purpose: The purpose of this paper is to explore existing and desired methodologies for systematic quality work to promote quality in preschools from the principal's perspective. Design/methodology/approach: A collaborative approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to…
Descriptors: Preschools, Preschool Education, Educational Quality, Administrator Attitudes
Sfakianaki, Eleni; Kaiseroglou, Nikolaos; Kakouris, Andreas – Quality Assurance in Education: An International Perspective, 2023
Purpose: Primary education (PE) forms the foundation of high-quality education systems, but it is often underestimated. This paper aims to develop and empirically validate a measurement instrument to study the current stage of total quality management (TQM) implementation in PE. Design/methodology/approach: This study developed a seven-dimensional…
Descriptors: Quality Assurance, Total Quality Management, Primary Education, Measures (Individuals)
Gonzalez Aleu, Fernando; Granda Gutierrez, Edgar Marco Aurelio; Garza-Reyes, Jose Arturo; Garza Villegas, Juan Baldemar; Vazquez Hernandez, Jesus – Quality Assurance in Education: An International Perspective, 2021
Purpose: The purpose of this paper is to evaluate a continuous improvement project (CIP) at a Mexican university designed to increase engineering graduate student loyalty. Design/methodology/approach: A plan-do-check-act problem-solving methodology was implemented, and a SERVQUAL survey was conducted on 67 master's engineering students. Findings:…
Descriptors: Foreign Countries, Universities, Engineering Education, Graduate Students
Soria-García, José; Martínez-Lorente, Ángel Rafael – Quality Assurance in Education: An International Perspective, 2020
Purpose: The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students' perceived service quality (PSQ). Design/methodology/approach: The authors underpin research to analyse the effect of quality culture and TQM practices on PSQ. The sample included…
Descriptors: Quality Assurance, Total Quality Management, Secondary School Students, School Culture
Benz-Camino, Mariechen; Ramírez-Valdivia, Martha T.; Morales-Casetti, Marjorie; Sirias, Danilo – Quality Assurance in Education: An International Perspective, 2023
Purpose: This paper aims to present the lessons learned during the design and implementation of a quality assurance system (QAS) in an academic unit and considers the regulatory changes to institutional accreditation in Chilean higher education, the international standard ISO 21001:2018, and the stakeholders' requirements.…
Descriptors: Quality Assurance, Educational Quality, Accreditation (Institutions), Higher Education
Brinia, Vasiliki; Poullou, Vasiliki; Panagiotopoulou, Angeliki-Rafailia – Quality Assurance in Education: An International Perspective, 2020
Purpose: This paper aims to explore the perceptions of pre-school educators for the application of total quality philosophy in kindergartens in the prefecture of Corinthia, Greece. Dimensions, such as the adoption of quality philosophy in the pre-school unit by the superiors, the active participation of teachers in decision-making and human…
Descriptors: Educational Quality, Preschool Teachers, Teacher Attitudes, Kindergarten
Fernández-Cruz, Francisco José; Rodríguez-Mantilla, Jesús Miguel; Fernández-Díaz, Ma José – Quality Assurance in Education: An International Perspective, 2019
Purpose: A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity to identify areas for improvement in school processes and performance. The purpose the present study is to assess the impact of ISO:9001…
Descriptors: Standards, Total Quality Management, Program Implementation, Educational Benefits
Rodriguez, Janette; Valenzuela, Madonna; Ayuyao, Nunilon – Quality Assurance in Education: An International Perspective, 2018
Purpose: Critical success factors (CSFs) in total quality management (TQM) implementation are vital to the quality improvement of organizations, including higher education institutions (HEIs). The present study aims to attempt to develop a TQM paradigm contextualized to HEIs in the Philippine setting. Design/methodology/approach: A total of 309…
Descriptors: Foreign Countries, Total Quality Management, Higher Education, Educational Quality
Psomas, Evangelos; Antony, Jiju – Quality Assurance in Education: An International Perspective, 2017
Purpose: The purpose of this paper is to determine the main total quality management (TQM) elements adopted and the respective results achieved by higher education institutions (HEIs) in Greece. Design/methodology/approach: A research study was designed and carried out in private sector Greek HEIs. Fifteen HEIs were approached through interviews…
Descriptors: Foreign Countries, Total Quality Management, Higher Education, Statistical Analysis
Arribas Díaz, Jorge Antonio; Martínez-Mediano, Catalina – Quality Assurance in Education: An International Perspective, 2018
Purpose: The purpose of this study is to evaluate the application of quality management systems (QMS) based on international standards of quality in education (ISO 9001:2008) and ascertain the influence of this quality model on primary and secondary schools in Spain. Design/methodology/approach: The study was conducted in 26 publicly funded,…
Descriptors: Foreign Countries, Total Quality Management, Educational Quality, International Organizations
Saiti, Anna – Quality Assurance in Education: An International Perspective, 2012
Purpose: This paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational process, and to offer proposals for a framework of total quality management that would contribute to an improvement in the overall quality of the education process.…
Descriptors: Quality Assurance, Educational Quality, Instructional Leadership, Total Quality Management
Ali, Hairuddin Mohd; Musah, Mohammed Borhandden – Quality Assurance in Education: An International Perspective, 2012
Purpose: The purpose of this study is to examine the relationship between the quality culture and workforce performance in the Malaysian higher education sector. The study also aims to test and validate the psychometric properties of the quality culture and workforce performance instruments used in the study. Design/methodology/approach: A total…
Descriptors: Higher Education, Total Quality Management, Questionnaires, Factor Analysis
Kleijnen, Jan; Dolmans, Diana; Willems, Jos; van Hout, Hans – Quality Assurance in Education: An International Perspective, 2011
Purpose: The purpose of this paper is to explore faculty's perceptions of quality management activities (QMA) within their departments, attention being paid to relevant quality aspects and whether quality management contributes to control or improvement of higher education. Furthermore, it examines differences between departments and relationships…
Descriptors: Foreign Countries, Higher Education, Total Quality Management, Educational Practices
Doherty, Geoffrey D. – Quality Assurance in Education: An International Perspective, 2008
Purpose: The purpose of this paper is to discuss some key aspects of quality in education in the light of over 30 years practical experience of doing quality assurance (QA). Design/methodology/approach: Reflection on three concepts, which are still the subject of debate, namely: "quality"; "total quality management (TQM)"; and…
Descriptors: Total Quality Management, Quality Control, Educational Quality, Institutional Autonomy
Gallifa, Josep; Batalle, Pere – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…
Descriptors: Foreign Countries, Multicampus Colleges, Case Studies, Educational Quality
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