This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

There has been a wave of interest in UK academic libraries in developing services to support student well-being. This paper identifies three fundamental and interrelated issues that need to be addressed to make such initiatives effective and sustainable. Firstly, well-being has to be defined and the impacts of interventions must be measured in…

The paper presents an evaluation of History and Korean Studies WIL internships at Monash University Library, focusing on past students' views of the program in relation to their future career, and past host-supervisors' perceptions of its benefits. Data collection for the qualitative research was conducted through semi-structured interviews with…

This project report describes the rationale for moving a one-shot library teaching session on advanced searching for systematic reviews to a flipped classroom approach (e-learning ahead of face-to-face teaching) and the process this took. It examines the e-learning and active learning elements designed to support learners engage with challenging…

Academic libraries in Macao, China, began to use the term "information literacy" and to offer information literacy programs approximately three years ago. At the University of Macau, information literacy is considered important to help the honors students become junior researchers. Using the Framework for Information Literacy for Higher…

Cohesive integration practices within 'one-stop' student support services are critical for student success, however empirical studies in this area are limited in number and scope. This case study addresses this gap by exploring the lived experience of staff and managers who support students at a regional Australian university's integrated student…

The present study aimed to evaluate the Diploma of Associate Engineers (DAE) program working under TEVTA by using seven parameters (curriculum, physical facilities, academic facilities, administrative facilities, method of teaching, assessment and evaluation and social factors) in province Punjab. The research design chosen for this study was…

In the context of future of academic librarianship terms such as "blended" and "embedded" librarian have been used to describe emerging greater levels of involvement within the universities enterprise. Simultaneously new pedagogical approaches are being developed towards more authentic and engaging learning experiences. This…

In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users'…

La Trobe University Library has embarked on an institution-wide project with the objective of enabling students to engage with scholarly and credible information from the first year. This initiative by the library is in response to La Trobe curriculum reform. In particular, it aligns information literacy with the inquiry/research graduate…

In order to improve library instruction and to produce data that shed light on the value of this core library service, the Hong Kong University of Science and Technology Library conducted a formal assessment on its instruction program in 2004. A group of 688 users from 25 one-shot sessions was surveyed by a questionnaire four to eight weeks after…

An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A…

Focuses on the new role of a university library as a strategic partner within the university. Suggests the changes of the operating environment of universities will demand for new competences, tasks, modes of management and leadership, as well as organizational structure in libraries. Presents findings of the evaluation processes carried out in…

Outlines the design, objectives, and evaluation of an introductory Internet workshop offered with library instruction classes in an electronic classroom at Queens University (Kingston, Ontario, Canada). Presents teaching tips and frequently-asked questions. The Internet primer handouts are appended. (AEF)

This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…