In the field of total quality management (TQM), the term "customer" has been redefined to include all stakeholders, people who have an interest in the organization and its activities, from traditional customers to employees and society as a whole. The stakeholders of an academic library include: students, academic staff, university and…

This book provides current coverage of the present state of libraries and publishing in the United States and abroad. It has almost 1,000 entries and is divided into two sections. The first section is an alphabetical listing of countries from around the world. Each entry provides data about the political and economic condition of the country,…