The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

This paper discusses the relationship between "language" and "visual language." The paper describes two integrated teaching projects (children ages 4-11) in Croatia in which English as a Foreign Language and the visual language are presented as two potential common languages for young people to improve their communication in…

Prepared by representatives of industry, government, and the educational community, the papers in this collection were drawn from a conference that addressed a variety of issues of interest to the field of technical communication. Specific topics discussed in the papers are as follows: (1) the role of the Society for Technical Communication in…