The success of an application programming interface (API) crucially depends on how well its documentation meets the information needs of software developers. Previous research suggests that these information needs have not been sufficiently understood. This article presents the results of a series of semistructured interviews and a follow-up…

Purpose: The aim of this study was to understand the needs of European users for successful development and uptake of a digital land-based knowledge platform. Methodology: The "discover and define" phases of the design thinking double diamond framework were applied to inform the construction of 16 user-personas and journeys. Qualitative…

This article describes a recently introduced module at University College Dublin School of Information and Library Studies (SILS), entitled "Information Architecture: Designing the Web." The module provides students with a realistic experience of how information architects apply their skills to produce usable web sites, via a project to…

Discusses cultural diversity in human-computer interactions and in the design of online systems. Topics addressed include cognitive psychology; North American and European ethnocentricity; online systems and their organizational setting; models for organization culture; corporate culture; international systems and country-specific cultures; and…

Information systems are a necessary, but not sufficient, condition for improving the efficiency of educational systems. Improving the Education Management Information System must be the foundation of any long-term effort to enhance the efficiency of the Nepalese system. Three critical conditions must be met to enhance system efficiency…

The Australasian Society for Computers in Learning in Tertiary Education ("ascilite") has recently completed research to inform development of the ALTC Exchange, a new online service for learning and teaching in Australia. The research investigated resource identification and contribution, engagement with the repository and user…

This paper reports on research to investigate design features of asynchronous discussion systems for higher education. The research aims to identify features that increase the benefits of discussion systems and reduce the problems. The paper focuses on a major theme that emerged from interviews with learners and teachers: information overload.…

Discusses the history and structure of the online database of the second edition of the Oxford English Dictionary (OED) and the software tools developed at the University of Waterloo to manipulate the unusually complex database. Four sample searches that indicate some types of problems that might be encountered are appended. (DB)

This discussion of the design of user-initiated help systems in computers focuses on the information that users actively seek to help them with their tasks, with emphasis on how to help users ask the questions that will bridge the gap between the initial internal (mental) form of the query and their information need as expressed by the system.…

Evaluates Web sites representing businesses in 11 countries in East and Central Europe (ECE) by taking a stance of the Western business user. Findings indicate that the ECE business Web is showing a capability of survival usability, while lacking for the most part more competitive usability. (Author/AEF)

When students feel that their learning needs are not being met by computer-aided instruction, learning becomes passive, often resulting in boredom, frustration or a dislike for learning with computers. "Button Theory" allows the student to express his feelings and questions to the computer at the touch of a button, thus enhancing control over the…

Describes the Okapi projects and the work of the Centre for Interactive Systems Research at the City University of London (England). Okapi, an experimental text retrieval system, has been used as the basis for a series of projects addressing aspects of user information-seeking behavior and user-system interaction, as well as system design.…

This paper describes and analyses the experience of designing, installing and evaluating a farmer-usable touch screen information kiosk on cattle health in a veterinary institution in Pondicherry. The contents of the kiosk were prepared based on identified demands for information on cattle health, arrived at through various stakeholders meetings.…

This paper focuses on issues of representation and interaction styles that are relevant considerations in the design and analysis of hypermedia learning environments. Analysis is supported by examples from the "HUGH" series of studies involving learners in reasoning about formal hypermedia representations. The representational issues include…

This collection of papers addresses key questions facing college managers and others choosing, introducing, and living with big, complex computer-based systems. "What Use the User Requirement?" (Tony Coles) stresses the importance of an information strategy driven by corporate objectives, not technology. "Process of Selecting a…