The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

This paper investigated the causes, consequences and control of students' crises in public and private universities in Nigeria. Students' crises involve making protest by students' in pressing their demand on various issues with university authorities. In this regard, the study population comprised all the 81 universities in the country from which…

The purpose of this exploratory study was to identify a range of conflicts that had occurred between several parents and the schools their children attended. The parents of 12 families were interviewed in depth about unresolved conflict situations that involved their children. In 10 cases the child had been moved to another school as a consequence…

This booklet provides basic, practical information to assist adults in helping young children to resolve their conflicts with each other. Following introductory information, the booklet discusses why conflict occurs between young children, focusing on children's ability to respect the rights of others, control expressions of anger, assert…

Divided into five parts, this book examines some of the conflicts that Canadian children face on a daily basis and explores ways that adults can help children address these challenges. Chapter 1 looks at the causes behind conflicts, and examines some of the concepts concerning conflict and conflict resolution. Chapter 2 discusses self-esteem, what…