Telephone surveys face more and more criticism because of decreasing coverage and increasing costs, and the risk of producing socially desirable answers. Consequently, survey administrators consider switching their surveys to the web mode, although the web mode is more susceptible to item nonresponse. Still, we do not know whether this is true for…

Findings on the reliability and cost-effectiveness of the use of cellular phones vis-à-vis face-to-face interviews in investigating health behaviors and conditions are presented for a national epidemiological sample from Lebanon. Using self-reported responses on identical questions, percentage agreement, ? statistics, and McNemar's test were used…

This paper investigates the effect of interview mode (telephone vs. face-to-face) on responses to a 13-item module of identity questions covering distinct domains. With increasing moves towards mixed-mode implementation, especially in longitudinal surveys, establishing whether mode effects are likely to influence findings is of practical value. A…

Although student involvement in research and inquiry can advance undergraduate learning, there are limited opportunities for undergraduate students to be directly involved in social science research. Social science faculty members typically work outside of laboratory settings, with the limited research assistance work being completed by graduate…

Historically, responses to the Course Experience Questionnaire (CEQ) were required to be collected by self-administered paper or online questionnaire to be eligible for official analysis. CEQ responses collected by telephone were excluded from the final analysis file to minimise the potential for bias due to mode effects: systematic variation in…

The Parents Returning to Work Program (PRTW) is a Victorian government initiative which commenced in 2003. It provides grants to assist eligible parents who wish to return to paid employment after a period of caring for children to participate in training that will increase their work skills and job prospects. This evaluation aimed to review the…

Three major methods of survey research, face-to-face interviews, telephone interviews, and mail questionnaires, are compared with respect to the quality of the data. The literature on experimental comparisons of these methods is reviewed, and the effects of the mode of data collection on aspects of data quality are examined. The effects of the…

This manual was developed to assist school jurisdiction personnel in implementing effective customer satisfaction surveys by telephone or through mailed surveys to be completed by the customer. It provides background information about market research field activities and processes and gives an overview of the entire data collection process,…

Seven Oaks School, a high school in Winnipeg (Canada) recently conducted a followup study of its graduates using a unique approach. High school seniors helped develop the structured interview instrument and carried out the research. As it gathered important information to help the school district in its planning, the study provided students with…