Over recent years there has been considerable confusion over the use of the term "e-book", and this article examines the variety of definitions used to date while proposing a definitive construct. Beginning by examining the definitions of "book", the paper moves on to consider the essential element of a book--the content, and…

This paper describes the theoretical design and practical implementation of a set of performance indicators in a public library system in London (England). Bromley Libraries has 15 branch libraries and serves 300,000 people. The need for improved management control by assessing performance and monitoring progress, library restructuring, and…