The usability of Instructional Multimedia (IMM) applications is vital for their success and for the satisfaction of their users, as the confusion resulting from using poorly designed programs can be particularly detrimental to learning performance. A number of approaches for expert-based evaluation of IMM have been proposed during the past few…

Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…