Many efforts to implement and improve school inspections have been modelled on examples from high-income countries, and many studies on the effectiveness of such systems have also only been carried out in these countries. However, local contexts in low- and middle-income countries are very different from those in developed countries, and findings…

Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…

Trade policy is an important topic in global public policy. It is recognized that trade is hampered when buyers have incomplete information about the offered products, a problem accentuated in the international markets by the physical and cultural distances between buyers and sellers. Buyers look for proxies to assess product quality, and…

Policies and programmes pursuing the universalisation of elementary education (UEE) in developing nations have been influenced by a set of complex forces in international, state, and local arenas. This paper explores how a large-scale standardised assessment programme shaped by international and market-oriented discourses has been differently…

African countries and other least developed countries could use knowledge to narrow the income gap between them and the developed world economies. Higher education (HE) is an important institution that these countries will need to develop and improve in order to meet this challenge. The world of HE is however changing everyday, and one of the…

The thrust for globalisation of society has taken centre stage. This means that people around the world are required to develop high level but low cost technologies and innovative competencies in order to enhance social development. In the field of higher education, university managers need to join the technological revolution by adopting low cost…

In the techno-driven world, mobile learning is an indispensable element of teaching-learning activities. It helps distance learners in many ways by providing their required facilities. The paper discusses about these facilities in an eclectic and summary manner. Thus, by implication, it is popularized among distance learners across the globe.…

Purpose: Higher education is increasingly being scrutinised and discourse centred on its usefulness to stakeholders. In 1992, the University for Development Studies (UDS) was established in Northern Ghana with a mission to engage with local communities to develop the area. This paper aims to understand the quality perspective of the university…

In order to develop capacity to link knowledge to economic growth in developing countries, there is an urgent need to make quality the major element of higher education systems. In Iran, a developing country, such a need was felt a decade ago in the academic community. Based on research projects conducted, a model that combines collegial…

Over the past few years, marketisation-focused public policies have significantly transformed higher education systems worldwide. In developing countries that do not have public universities, there has been a reduction of public financing and the expansion of private institutions. In Brazil, one of the main developing countries in the world…

Institutional research (IR) in Latin America is experiencing dramatic growth due, in no small measure, to the need for quality assurance in educational institutions developing trained workforces for emerging economies. Quality can be assured only where it can be measured, and that is at the core of institutional research in countries to the south…

Quality assurance in higher education is a mess: the "problem" of quality is embedded in complex sets of interacting issues that are of concern to many and varied stakeholders. Developing higher education systems that have responded to issues of quality through a "best practice" model of external quality assurance has produced…

This paper discusses the relevance of e-learning in the position of distance education in Nigeria. It commences by discussing the meaning of e-learning and distance education. It also discusses the historical background of distance education in Nigeria as well as the operations of National Open University of Nigeria (NOUN) as the first federal…

This paper discusses the relevance of e-learning in the position of distance education in Nigeria. It commences by discussing the meaning of e-learning and distance education. It also discusses the historical background of distance education in Nigeria as well as the operations of National Open University of Nigeria (NOUN) as the first federal…

This article explores the development of policy in quality assurance in higher education. While it briefly examines the broader context of quality assurance in South Africa in terms of the National Qualifications Framework as one of the political levers for establishing a quality assurance system in education and training systemically it focuses…