Purpose: The past decade has seen a proliferation of research on service quality in education. However, little attempt has been made to understand the impact of student perceived service quality on sustainability practices of the university or the effect of such practices on student satisfaction. To bridge this gap, this paper aims to propose a…

In Saskatchewan, school divisions have been largely tasked with creating classroom-based assessment policy as, until very recently, the province lacked a current, Ministry-produced guiding document. Using an inductive and qualitative approach to summative content analysis, informed by a policy analysis framework, this project focused on school…

The principle-based approach is at the heart of the inspection philosophy of the Netherlands Inspectorate of Education. In this paper, we present the results of complementary qualitative and quantitative studies analysing the impact of this approach. In the first study, we apply a system dynamics approach to provide insight on the impact of the…

This paper presents findings from a year-long qualitative study of three primary schools in South-East England, focussing on the importance of leadership in changing the culture of a school. In each school, the aim was to embed nurturing principles across the whole school, not just run a nurture group as a specialist intervention. The underlying…

One of the main factors contributing to students' optimal development in school settings is the implementation of appropriate differentiating and individualizing measures. While this topic is well researched and addressed in the context of primary and lower secondary education, the theoretical and empirical research on differentiated and…

Myanmar has been transitioning to a parliamentary democracy following a long period of authoritarian military rule, with higher education positioned as a catalyst of and for change. This paper explores the policy reform texts through discourse analysis and the process of their enactment by senior university leaders. Two discourses emerge, one of…

This study examines the influence of foreign aid and local ownership in the introduction of inclusive education in Kiribati. The data reported in this paper were collected through interviews with key local stakeholders and these data are part of a larger study. Data were analysed under the major theme of ownership, and were grouped into the four…

The year 2015 was the 50th anniversary of the introduction of comprehensive schooling in Scotland. This article outlines the two models of comprehensive schooling pursued over this period: the first which aimed to promote a universal, common system, and the second, from around 2000, which has prioritised diversity and choice. Equality (in its…

In this article, we present the results of an international comparative study on the concept of Community School across nine eastern European and Eurasian countries. The study sample consists of two schools considered to be Community Schools from each country (N = 451 teachers); a teacher survey was conducted and the implementation of the…

The aim of this study was to provide an initial evaluation of the sustainability of the first Social Emotional Learning (hereafter SEL) program in Latvia, which to date is still the only SEL program in our country. Initiated during the 2012/13 academic year, this program has already been implemented in 41 Latvian schools. In order to address the…

Internationalisation is an important part of higher education. An increasing number of higher education institutions offer online degree programmes that enable studying in intercultural, global online contexts. This design-based research paper focuses on the holistic design of international online degree programmes. It investigates how students in…

In recent years there has been an increasing interest in responsible management education. Integration of the principles of responsible management education (PRME) within the core curricula of business schools and management education-related institutions calls for the creation of innovative pedagogies and educational approaches. Responding to the…

This paper aims to provide an account of how school leaders in Kazakhstan learn about leadership and management, and what strategies are in place to support leadership development. The paper draws on empirical data collected over three years, derived mainly from interviews and focus groups with school leaders and teachers. The findings suggest…

The system of teacher education management, namely, forms and principles of teacher education management according to the normative base (Education Reform Act (1988); Education Act (1992; 1993; 1996; 1997; 2002); School Standards and Framework Act (1998); Higher Education Act (2004), etc.), monitoring and participation of the public in its…

In this commentary, the author discusses the critique by Max Weber and his views on bureaucratisation of education. The modern school, said Max Weber (1864-1920) over a hundred years ago, has as its educational ideal the bureaucrat and no longer the cultivated elite of older times. The shift to modernity and to its characteristic institution, the…