The British Gas Corporation has formulated and refined the incident process of training into their own method, which they call developing case study. Sales trainees learn indoor and outdoor sales techniques for selling central heating through self-taught case studies. (DS)

The Knitting, Lace and Net Industry Training Board has developed a training innovation called fault diagnosis training. The entire training process concentrates on teaching based on the experiences of troubleshooters or any other employees whose main tasks involve fault diagnosis and rectification. (Author/DS)

The performance of individuals is the chief factor in the performance of data processing installations. Training can close the gap between rapidly changing tasks and the skills they require. The article views types of training available and discusses a survey of attitudes toward data processing training. (Author/AJ)

The restructuring of the National Health Service (NHS) on April 1, 1974 provided the occasion for review of its entire education and training strategy. Seven principles are offered as the basis of a policy for progress during the next few years. (MW)

Argues for anticipatory intervention in schools in order to enhance better coping behavior in times of crisis and emergency. It is argued that children and teachers will benefit from certain modes of behavior, given training and practice before a crisis occurs. Specific instructional units for use in classrooms are developed. (Author)

The success of the BACIE Techniques of Instruction course over the last 14 years is attributed to: (1) frequent review and modification, (2) aims relevant to needs of trainers in industry, commerce, and public administration, (3) effectiveness in reaching those objectives, and (4) a restricted target population. (MW)

Seeing its role as one of stimulating, guiding, and coordinating training activities rather than providing central training facilities, three programs have been developed by the Air Transport and Travel Industry Training Board: (1) an occupational program, (2) a company program, and (3) an industry program. (MW)

Discusses general aspects of education, training, and marketing techniques for on-line searching, and describes methods adopted by 12 organizations in Norway, the Netherlands, France, Switzerland, Italy, Belgium, and Britain that use computers for their bibliographic information requirements. (CWM)

This study compares the effectiveness of four experimental training programs designed to foster altruism in kindergarten children. Subjects were 97 children 4-5 years of age in six preschool classes. The children were assigned as a class to one of the six training and control conditions. The four training conditions were: (1) role playing; (2)…