This study evaluated three types of bias--total, measurement, and selection bias (SB)--in three sequential mixed-mode designs of the Dutch Crime Victimization Survey: telephone, mail, and web, where nonrespondents were followed up face-to-face (F2F). In the absence of true scores, all biases were estimated as mode effects against two different…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

Purpose: Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant. Consequently, the objectives of this paper are threefold: first, to identify the service…

Background: Many studies have described associations between adult psychiatric disorder among adults and their biographic, socio-demographic and social capital characteristics. Fewer studies have focused on children, and most of these have looked at structural indicators of the neighbourhood. Our objective was to examine one aspect of social…

Purpose: This paper aims to assess the state of development of entrepreneurship education, determine the importance of entrepreneurship in the South African higher education institutions (HEIs), and offer recommendations for improving preparations for the developing field. Design/methodology/approach: An e-mail survey has been conducted on South…

Information was gathered to determine the extent to which more authentic education assessments, including whole language assessments, are being implemented, and to identify which organizations conduct authentic education assessments. Materials used by the surveyed organizations were collected and catalogued into a compendium of authentic…