A survey of 98 participants and 9 instructors in management training in a British government agency showed that trainees frequently sought information about their performance. Although feedback seeking was an important part of training, instructors tended to overestimate the frequency with which they provided feedback. (Contains 42 references.)…

Evaluation of an outdoor management development (OMD) program at Leeds Business School concludes that such experiential learning activities achieve far more than conventional classroom approaches. The myths and stereotypes surrounding OMD require rigorous evaluation to provide evidence of its effectiveness. (SK)

A customer can recognise a professional institute almost immediately from the manner in which the customer is dealt with. The institute makes the customer (read student) feel special and deals with the customer as a matter of priority rather than as a secondary issue, less important than the undertaking of other activities. The customers of…

Reports on a peer assistance program for principals involving training, observation (via shadowing), and feedback. The sample involved nine pairs of Australian principals matched by age, experience, and school size. Reports generally positive findings regarding principals' overall ratings, claimed benefits and limitations, perceived value of…

Interviews with primary headteachers in three local education authorities in the Midlands, England, disclosed heads' overall satisfaction with a new government-mandated appraisal process. Although appraisal reports are available by law to chairpersons of governing bodies, such feedback tended to be perfunctory in many cases. Headteacher appraisal…

This study examines the importance placed on managerial competencies across countries. A partial replication of work done 5 years ago, this research demonstrated that various countries' managers have changed the emphasis placed on some managerial competencies. Overall, results showed that many managerial competencies have similar amounts of…

This booklet is intended to assist managers at all levels and in all types of firms in coaching employees of two types: those with managerial responsibilities or those being developed as managers. The principles and approaches described, however, are applicable to all levels of employees. Discussed in the individual sections of the guide are the…

Five self-selected triads of Western Australia (W.A.) principals served as process consultants to improve their schools. Patterns of communication, leadership procedures, tensions impeding collaboration, decision-making, and problem-solving procedures were the foci of attention. The strategy asked each consultant pair (in turn) to clarify their…

This packet contains three papers from a symposium on feedback systems held at a conference on human resource development (HRD). The first paper, "The Role of Feedback in Management Development Training" (K. Peter Kuchinke), reports on a survey-based study that investigated the role of feedback in nine management development training…

The role of feedback in training settings was examined in a survey-based study of feedback in nine 5-day management development training courses in a United Kingdom government agency. The courses followed a highly standardized curriculum and delivery process. Although the courses were primarily instructor-and theory-centered, they also included…

Describes a change program developed for a small manufacturing firm to enable management to cope with organizational change and development. Intervention methods included data collection, anonymous questionnaires, a confrontation meeting, and introduction of change technologies using the organizational analysis approach. Benefits and problems…

These four papers are from a symposium on human resource development (HRD) in the United Kingdom. "HRD and Psychological Contracts: A Case Study of Lifelong Learning" (Graeme Martin, Judy Pate, Jim McGoldrick) explores the influence of a lifelong learning program on employee perceptions of their psychological contracts in a longitudinal…

This document contains three papers on managerial performance issues. "Managerial Skill Requirements: Evidence from the Scottish Visitor Attraction Industry" (Sandra Watson, Martin McCracken) presents the findings from an exploratory study of those skills that managers in the Scottish visitor attraction sector considered most important…