A project was conducted to develop a curriculum and training materials to be used in training industrial operatives in statistical process control (SPC) techniques. During the first phase of the project, questionnaires were sent to 685 companies (215 of which responded) to determine where SPC was being used, what type of SPC firms needed, and how…

The theory of scientific management was established as a way to increase workers' productivity. The following are among the key principles underpinning scientific management: task simplification and division of labor boost productivity; management must control the planning of work down to its minutiae; and remuneration should be based on output.…

These proceedings consist of 43 presentations clustered into these key areas: position, strategy, contribution, and future issues; diversity of participation and contexts; issues in the workplace and learning settings; question of practitioners work; and questions of knowledge and methodology--all related to the themes of quality and diversity.…