Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers' productivity. A stream of empirical studies has demonstrated with contradictory results that each single organizational knowledge management process -- knowledge creation, knowledge sharing and utilization -- can enhance…

To better understand the status of the teaching profession, we present a conceptual framework outlining the 4 domains of knowledge-worker professionals: professional benchmarks, professional discretion, room for promotion, and workplace conditions and use the TALIS 2013 survey data to show that these domains exist globally and vary within…

Purpose: Research into professional services firms that have successfully implemented and adopted Web 2.0 tools are still rare, with no widely known accepted methodologies or frameworks. The purpose of this case study is to investigate a medium-sized law firm that embarked on a KM programme that makes explicit use of emergent enterprise-based Web…