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Peer reviewedPoll, Roswitha – Library Trends, 2001
Describes a cooperative project among three German libraries that used the Balanced Scorecard as a concept for an integrated quality management system. Considers performance indicators across four perspectives that will help academic libraries establish an integrated controlling system and to collect and evaluate performance as well as cost data…
Descriptors: Academic Libraries, Costs, Data Collection, Decision Making
Fjallbrant, Nancy, Ed. – 1976
The 19 papers and three panel discussions on the goals, methods, and evaluation of user education that are presented in this collection draw upon the experiences of librarians of the Scandinavian countries and Great Britain. The principles and practice of user education and its aims and goals in each of the participating nations are presented in…
Descriptors: Academic Libraries, Consumer Education, Evaluation Methods, Foreign Countries
Peer reviewedAnand, Havelin – Electronic Library, 1987
Describes the implementation of a telefacsimile plan used for interlibrary loan messaging and document delivery, and evaluates the system in terms of volume and quality of transmissions, turnaround time, costs and human resources, and equipment operation. The benefits and potential of telefacsimile for interlibrary loans are summarized.…
Descriptors: Cost Effectiveness, Delivery Systems, Evaluation Criteria, Evaluation Methods
