This article uses the case study of developing a collaborative "out-of-hours" virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the…

The increasing prevalence of digital information systems and technologies compels libraries across the globe to update systems and provide users with a digital experience outside the confines of the structural library, providing useful benefits to the user while creating new areas of concern such as digital information preservation.…

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

Recent penetration of the Internet in every aspect of society is remarkable. Along with various types of access methods being developed, information contents and services provided through them have also become available in a broad variety. The mobile phone systems capable of accessing the Internet have become very popular in Japan in the past…

This paper describes the experiences with marketing, a new concept at the Library at the University of South Africa (Unisa), which is the largest university in South Africa and one of the largest distance education institutions in the world. Following a discussion of marketing of the tertiary library and the service marketing triangle…

This paper presents the results of an empirical survey conducted in the winter of 1995-96 among 413 Danish Internet users (business people, higher education/research and students). Data from a recent Danish Mediacenter Internet survey (n=2981) are also included. Findings indicate that women tend to use the Internet to solve well-defined problems,…