This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

For higher education institutions in the United Kingdom there is a growing focus on improving student retention, encouraging academic engagement, and easing transition into university life. This article reports on the creation and outcomes of Head Start, a pre-induction online course created to provide students with a level of understanding of…

Describes the online catalog in a university library, including the database, the database index, user instruction, the command language and search capabilities, functions of various commands, statistics generated to monitor system use, and hardware for both public access and staff use. (CHC)

Over the past six years, the University of Utah libraries have developed an extensive international presence through digital resource sharing. Services include instruction, electronic document delivery, shared catalogs, and full-text databases. This paper will describe the process of establishing, extending, and improving these services through…

Describes the Online Journal Access Citation (OJAC) project developed with the British Columbia Electronic Library Network and Simon Fraser University to demonstrate the feasibility of an electronic document delivery system. Topics discussed include publicity, training, and documentation; telecommunications; effects on regular interlibrary loans;…