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University Library Virtual Reference Services: Best Practices and Continuous Improvement
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Shaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Distributed Expertise: Remote Reference Service on a Metropolitan Area Network.
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Davenport, Elisabeth; And Others – Electronic Library, 1997
Describes an Edinburgh-based research project that is exploring issues related to reference work in digital libraries, the role of reference librarians with remote access users, library networking, and collaborative reference work. User experiences and librarian work patterns are related to the design of a prototype Web-based network reference…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Librarians
Serials for Information Services; Report on a Survey to Examine Current Subscriptions of the Major Libraries of the Midwestern Regional Library System to a Selected List of Indexed Serial Titles.
McCallum, John D. – 1972
In 1971 the Board of the Midwestern Regional Library System authorized a study of the periodical collections of the major public libraries, the three universities, and one community college within the Region. It was felt that the study would have immediate implications for the Regional library's developing "Information Services Program,"…
Descriptors: Foreign Countries, Indexes, Information Services, Library Collections
Partnering on Virtual Reference Using QuestionPoint: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US
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Truelson, Judith A. – Australian Academic & Research Libraries, 2004
This paper presents guidelines for establishing a QuestionPoint collaborative virtual reference partnership between academic libraries in Australia/New Zealand and the US. These guidelines reflect the practices of the state-of-the-art collaborative QuestionPoint partnership, "AskASERL" as well as the unofficial standards and guidelines…
Descriptors: Partnerships in Education, Academic Libraries, Guidelines, Foreign Countries
The Western Canada Virtual Union Catalogue: Integrating Document Requesting into Z39.50 and Other Search Clients.
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Binkley, Dave; Long, Kristina – 1997
The widespread implementation of search protocols, primarily Z39.50, in combination with the spread of the World Wide Web makes possible a high degree of integration and standardization of search services. This paper describes a project which seeks to combine in a seamless fashion the searching of periodical indexes and library OPACs with document…
Descriptors: Academic Libraries, Databases, Document Delivery, Foreign Countries