A survey of community-based organizations in Malaysia determined that there was strong support for public library sponsored community information services (CIS). This article examines CIS activity in Malaysia; analyzes the survey findings; and proposes a program of action for developing a prototype CIS model and CIS guidelines and designing a…

The paper outlines a number of processes that have been implemented by Learning Services at Deakin University (Geelong, Australia) to gain significant and sustained cultural change among staff in a blended organization, comprising the university library service, the curriculum design and development functions and those of academic staff…

This book is about disaster recovery for archivists, librarians, and records managers. It discusses the history of disaster recovery and attempts to identify disasters which have occurred in Australia and New Zealand. The book aims to persuade the reader that disasters may happen in even the best run institution, to alert the reader to what is…

Reports on a postconference workshop on virtual libraries that was presented at the third annual Computers in Libraries Canada Conference. Highlights include networks; technological change; administrative issues, including organizational structure, staff training, strategic planning, and financial resources; a case study of the University of…

This guide is prepared with the objective of improving the management and efficiency of professional associations in the library, information and documentation, and archive fields. It is hoped that improving their efficiency will contribute to the better development of such services in the Third World in particular and will assist in the…

This publication includes documents from Association of Research Libraries (ARL) member libraries in the United States and Canada related to professional development activities that emphasize personal and professional growth of individuals rather than job skills. A concise summary of issues related to professional development in ARL libraries…

The Queensland University of Technology (QUT) Library's experience in developing an electronic reserve service is offered as a case study. Discussion includes the limited access service, technical components, academic community support, lending staff training, usage, copyright, and future scenarios and solutions. (AEF)

This report describes Copenhagen (Denmark) Business School Library's (CBSL) use of performance measurement to manage the quality of library services and facilities. The CBSL quality management program consists of: a statement of strategic goals of development and operation, including a focus on users, good service, efficient internal functions,…