Profound changes due to Open-Access (OA) publications lead to organizational changes in universities and libraries. This study examines Israeli librarians' perceptions regarding their role and the academic library's role in promoting OA-publications, including the barriers, challenges, needs, and requirements necessary to promote OA publishing.…

This study employed a descriptive survey to investigate librarians' perspectives on data privacy and ethical use of public AI chatbots by patrons. The survey of 34 librarians at private university libraries in Nigeria revealed general awareness of applicable laws and privacy risks, but gaps in specific regulatory knowledge like the GDPR. Ethical…

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

During the last few years, many academic libraries have accepted the challenge of helping their users locate and acquire the numeric data they need. To meet their users' ever-increasing need for data, librarians are purchasing data sets one at a time ("small data"). This service, though important to our users, raises many issues in the…

This article explores recent developments in national policy for academic libraries. It considers the shift from traditional to managerial academic librarianship; the move to "social space" and multi-use systems; changes in the balance between meeting teaching and research needs and in public funding priorities; the difficulty of making…

Purpose: The purpose of this paper is to follow up on the 2009 publication "Building a virtual branch at Vancouver Public Library (VPL) using Web 2.0 tools" and to explore the work that VPL has been doing in the social media space over the past two years. Design/methodology/approach: Following the launch of its new web site in 2008,…

People who love books can find entering an Australian library in the so-called "cyber-age" to be an unsettling experience. The first thing you notice is the reduced emphasis on book shelves in favour of empty but architecturally pleasing "public spaces", comfortable cushions, computer terminals, sometimes even new cafes and…

In this article, the author describes Reading Hall No. 1 of the Russian State Library. He was placed in the first reading hall in the mid-1990s, when the Russian government still honored Soviet traditions of granting certain privileges to certain foreigners. In the first hall, the rules are different. He can request as many books as he wants. He…

Purpose: This paper aims to outline the developments and strategies employed to supply online library services in Wales through a national platform: library.wales.org These services include: the "Cat Cymru" cross-catalogue search, centrally procured subscription resources and local library microsites. Design/methodology/approach: The…

The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

This paper presents a summary of the first survey of public library authorities in the UK to explore Sunday opening, undertaken in 2007 as part of the Clore Leadership Programme. It provides a snapshot of Sunday opening practice, set against a context of societal, economic, and policy developments, and examines whether Sunday opening furthers the…

Books are traditionally set aside at the request of teachers from the main, normal loan collection to be put on reserve temporarily for checking out for a much shorter loan period to ensure that, at the expense of convenient, long-term loans for other users, all the students enrolled in a course have an opportunity to use them. Many studies have…

This article addresses concerns raised by members of the local Muslim community regarding copies of the Qur'an in the circulating collections at Milner Library, Illinois State University. The librarians conducted an analysis of the collection of holy books and investigated the rules and traditions of the Islamic faith that govern the care and…

In a survey of Business and Government, Law and Information Sciences students carried out at the University of Canberra, results showed that in-curricula information literacy skills training had a greater impact on students' satisfaction with access to high demand material than the purchase of additional copies of books. This paper will discuss…