A recently completed study at the University of Calgary has had broad professional impact and generated increased attention to the role of academic libraries in campus research. This multiyear, evidence-based study was conceived in recognition that the role libraries have traditionally played in research is of decreasing relevance. With support…

The changes experienced in the digital era require academic library staff to constantly update, expand, and develop their skills in order to carry out their roles efficiently and remain relevant in the provision of services to clients. Consequently, academic libraries have been among the first organizations to adopt knowledge sharing as a means to…

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services…

An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…

The aim of this case study was to evaluate whether there had been educational changes and if so, in which phases of implementation and institutionalization in three African higher education institutions. The changes were evaluated from the point-of-view of trainees in the field of e-learning and library services during the project conducted in…

University libraries are going through a period of enormous transformation and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections, and spaces underwent great changes, in line with…

The purpose of this study is to describe the experiences of St. Scholastica's College Manila High School librarians in implementing library online services during the COVID-19 Pandemic. The researcher used a descriptive research design and employed Document Analysis and Thematic Analysis vis-a-vis the respondents' answers on the electronic…

The academic library profession is being redefined by the shifting research and scholarly landscape, the transformation in higher education, and advances in technology. A survey of librarians working in Canada's research-intensive universities was conducted to explore new and emerging roles. This study focuses on librarians' activities in:…

This article outlines some of the opportunities and challenges of changing what the library "brand" means to academic and professional services staff in the rapidly changing environment of UK higher education, taking the University of Leicester as a case study. It makes a practitioner contribution to the growing body of evidence of how…

Ryerson University has grown from a relatively small polytechnical institute to a large comprehensive university, with a focus on innovation. The Library has transformed itself over the last decade by closely aligning strategic planning with University planning; embracing the entrepreneurial culture in its physical expansion and collaborative…

There persists an intense debate on whether or not the traditional reference desk should be in academic libraries. Yet, despite many anti-desk studies, the place of the reference desk still remains. This paper aims to review the current significance of the reference desk for some libraries, as well as the importance of choosing the proper…

Higher Education in the UK is experiencing a level of change unprecedented in the last twenty-five years. Coupled with global drivers and disruptors, from technology to generational differences, the new higher education landscape that is emerging is presenting academic libraries with a series of new and extreme strategic challenges and…

Social, professional, and learning networks have altered the way humans deal with the volume of information that bombards them daily. Traditionally, the library has served as a center of information in our schools. Because the availability and access to information has changed, many institutions, in both business and education, have chosen to…

This compilation of articles brings together ideas on the changing roles and opportunities for academic library liaisons with faculty. Five institutions share their reorganizations and redefinitions of what it means to be a liaison in today's research library in this issue of "Research Library Issues" ("RLI"). There are many…