This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…

New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron…

Revealing hidden assets stewarded by research institutions so they can be made available for research and learning locally and globally is a prime opportunity for libraries to create and deliver new value. "Making Archival and Special Collections More Accessible" collects important work OCLC Research has done to help achieve the…

This case study explores the introduction of a university wide employability program by the World of Work Careers Centre (WOWCC) at Liverpool John Moores University (LJMU). The article reports the background against which an employability program was implemented; the justification and growing demand for more emphasis on employability skills in…

Public libraries in Europe have supported lifelong learning for the past 500 years. Since the Lisbon Strategy emphasized the role of lifelong learning in economic policy, public libraries have been repositioning their services to respond to this new context. In some cases, these roles are undertaken with limited legislative or strategic changes…

The purpose of this paper is to describe and demonstrate how social networks such as "Facebook" and "Goodreads", and information and communication technologies (ICTs) tools like laptops and iPods can support and enhance literature circles. The innovation described is implemented by the library and aims to promote reading for…

This article is based on a collaborative evaluation of the implementation of a Libraries and Knowledge Centre (LKC) model in three remote Indigenous communities in the Northern Territory. It outlines the context in which LKC services are being implemented, provides a brief description of the LKC model, and discusses some strengths of the model to…

ALI is a project to develop an archive for talking books produced by the Swedish universities. The universities produce talking books from the mandatory literature for students with reading disabilities, including mostly journal articles, book chapters and texts written by teachers. The project group consists of librarians and co-ordinators for…

This study of library requirements for a new circulation system is organized into three sections: (1) items required for initial implementation in July 1982; (2) items relating to notice generation and activity statistics, with implementation expected by fall 1982; and (3) items provided in the system as initially implemented, with additional…

This report describes a study tour of Saskatoon (Canada) school libraries undertaken by a library director and the deputy director of the board of education of Umea, Sweden (October 13-21, 2001). The purpose of the study tour was to: (1) develop an awareness of the scope of modern school library programming; (2) discuss with principals and…

This paper describes the experimental implementation of BIROS (Bibliographical Information Retrieval Online Service) in the Lancashire Public Library. The project is designed to provide information on the potential use of an online service for the general public, with particular regard to professional and technical users; the implications for…

Describes the history and problems of mobile library programs in Africa based on a review of pertinent literature. Highlights include characteristics of African nations with mobile libraries; lack of funding and suitable materials; two examples of successful programs; and future possibilities, including the need for cooperation. (Author/LRW)

Following a background on the development of Library Industry Competency Standards within Australia and the impact of these standards, this paper focuses on issues raised, opportunities for integration, and future challenges. Concludes that through staff participation and simplicity of implementation the standards have the potential to add to…

This paper examines the role of innovation in library operations, with an aim to incorporate innovative procedures that achieve convenience in practice, and efficiency and effectiveness in a simultaneous economic reduction. The methodology outlined in this paper is that of Best Practices. The objective of this method is to examine an…

Queensland University of Technology (QUT) is one of Australia's largest universities, enrolling 30 000 students. Our Information Literacy Framework and Syllabus was endorsed as university policy in February 2001. QUT Library uses the Australian Information Literacy Standards as the basis and entry point for our syllabus. The university-wide…