This paper describes the theoretical design and practical implementation of a set of performance indicators in a public library system in London (England). Bromley Libraries has 15 branch libraries and serves 300,000 people. The need for improved management control by assessing performance and monitoring progress, library restructuring, and…

The American College of Higher Studies (ACHS) in Thessaloniki, Greece, is in the process of expanding and improving its library's collection and facilities in order to meet American regional accreditation standards. An evaluation of the college's Anatolia College Library with regard to collection, staff, services, administration and facilities was…

The project that yielded this report developed a framework for the University of Alberta's library to guide the activities of the self-study portion of the university's Presidential Advisory Committee on Campus Review (PACCR). The framework demonstrates how the review process can be adapted to meet the particular needs of the library while…

This report describes a study to investigate the improved efficiency and effectiveness of prison library provision in England and Wales, through the development and validation of relevant performance indicators to be used as part of quality assurance programs. Prison libraries perform important educational, rehabilitative, and recreational…

This report presents a systematic review of the literacy services of the Vancouver Public Library (British Columbia), both to determine if those activities met the needs and expectations of local adult learners and to see if those activities compared favorably with general standards and with other libraries' literacy services. Data was collected…