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Peer reviewedCullen, Rowena; Gray, Alistair – Journal of Library Administration, 1995
Due to inaccuracies in method, public libraries consistently undermeasure their reference transactions. This article chronicles the process of developing ways to systematize the count. Results of a literature survey, merits of various sample sizes, sample selection, and calculations are all discussed. Appendices include a list of categories of…
Descriptors: Error of Measurement, Foreign Countries, Library Statistics, Measurement Techniques
Peer reviewedRinderknecht, Deborah – College and Research Libraries, 1992
Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)
Descriptors: Academic Libraries, Comparative Analysis, Foreign Countries, Higher Education
Download full textGoetsch, Lori, Comp. – SPEC Kit, 1999
The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Higher Education
Adams, Chris – 2000
Throughout 1999 and 2000, 234 academic institutions in Canada--66 university libraries and 168 college libraries--were asked to respond to a survey of library services for off campus users. Previous surveys were conducted in 1984 and then again in 1988. It was felt that with the advent of the World Wide Web, increased levels of library automation,…
Descriptors: Academic Libraries, Access to Information, Comparative Analysis, Foreign Countries
Schrader, Alvin M. – 1999
Canada's National Core Library Statistics Program is designed to capture several key indicators of the broad impact on Canadian society of library services provided by the public, academic, and special library sectors. These impacts can be broadly organized into cultural and economic. Current indicators of cultural impact are question answering…
Descriptors: Academic Libraries, Foreign Countries, Information Utilization, Library Collections
Peer reviewedCastonguay, Russell – Government Information Quarterly, 1987
Describes a survey which examined local government documentation in academic and public libraries of Australia, Canada, the United Kingdom, and the United States. The results, which provide current data on document management and maintenance practices, are compared with the results of four previous studies. (Author/CLB)
Descriptors: Academic Libraries, Administrative Policy, Archives, Cataloging
