This article reviews the documentary film "American Factory" as a resource for undergraduate management courses, especially those with a global emphasis. The film illustrates several themes, including overcoming cross-cultural challenges with cultural intelligence; international labor relations; employee health, safety, and well-being;…

Developments in three major directions are a result of the British Food, Drink, and Tobacco Industry Training Board's activities. In efforts to help all their companies, they have encouraged a systematic approach to training. An advisory service was designed to help use this approach and provide specialist guidance with dominant problems. (DS)

Eight case studies appropriate for use in a course in management development were prepared and are provided in this document. The typical case describes a real business situation in which a real manager had to reach a decision. The case gives quantitative and qualitative information that is, or may be, relevant to that decision. Questions for…

This guide, which is intended for new supervisors and managers to use in an independent study setting, deals with maintaining working relations with organized labor. The following topics are discussed in the individual sections: good personal relations (psychological aspects, wages and job security, a good working environment, techniques for…

This guide, which is intended for new supervisors and managers to use in an independent study setting, deals with the key points of effective management. The following topics are discussed in the individual sections: understanding what a manager is and why managers are appointed; setting objectives and achieving results; planning and controlling…

This guide and reference book is designed to help those involved or training to be involved in employee relations in the hotel and catering industry. Chapter 1 attempts to define employee relations. Chapter 2 describes the institutions and parties involved in employee relations in the hotel and catering industry. The focus of chapter 3 is on…

This module on communications is intended to take the hospitality supervisor or manager through the basics of everyday communications, covering the theory as well as the practical aspects of routine business activities. The material is presented in a self-instructional format in six sections. At the beginning of each section is a statement of the…

This book explores how two nations with widely divergent political economies, Germany and the United States (U.S.), embraced change in four contemporary settings. "Mutual Learning with Trade-Offs" (Kirsten Wever) discusses mutual learning and the distinguishing characteristics of the political economies of Germany and the U.S.…

This document contains papers from a conference on the economic impact of Vocational Education and Training (VET) in Australia and elsewhere. The following papers are included: "Introduction" (C. Selby Smith, Fran Ferrier); "Opening Address" (Peter LeP. Darvall); "Trends and Issues in Vocational Education and Training: A…