The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model…

The relevance of the research problem Urban district, management, trade, sales network is determined by the number of complex problems that exist in present Samara municipal retail trade system, which is manifested in the lack of regulation, a glut of sales area, and poorly developed infrastructure. The purpose of this article is to form a…

With the development of the social economic conditions, society has a great change to the ability of the business management major students compare with the past, which requires colleges and universities to reform the teaching process. Combined with the relevant requirements of the project of training the talents of management major, we reform the…

Online-supported teaching and learning is a technological innovation in education that integrates face-to-face teaching in plenary lectures, with an online component using a learning management system. This extends opportunities to students to interact with one another via online chats in the process of transacting their learning. There is a need…

Educational institutions have a vital role to play shaping the future of our environment. Education provides opportunities for students to become environmentally conscious citizens besides being educated. In this study, an attempt has been made to study the perception of management students and teachers in the city of Mumbai, India, to determine…

This article aims to investigate the academic performance (measured by quality points) of the business students in quantitative courses. It also explores the impact of a number of factors on the academic performance of business students in these courses. A random sample of 750 third- and fourth-level business students at the United Arab Emirates…

Management of personnel in the field of education has been largely piecemeal, and the absence of a coherent approach to recruitment, training, remuneration, and promotion policies has exacerbated problems of local shortages and surpluses in specific subject areas. It is argued that, where a large and highly trained workforce--such as teachers--is…

This document reports the working papers of a research project designed to develop quantitative management techniques applicable to the university environment. The University of Copenhagen was selected as the target institution for the research. Presentation of the papers is divided into four parts: introduction, general information and overview…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

This document discusses the issues that need to be considered by the education and training system as it responds to the changing needs of industry in Great Britain. Following a general introduction, the development of quality management ideas is traced. The underlying principles of safety and risk management are clarified and the implications of…

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)

Although Transactional Analysis (TA) has heavily influenced psychotherapy, little has been written to parallel that influence in areas of organization theory, organization behavior, or management studies. This book is intended primarily for people working in management roles. In part one, personal experiences are drawn upon to describe a fictional…

This publication offers suggestions for improving management so that organizations, especially further education institutions, will be more effective. The conceptual bases for the book are three "tool chests": strategic thinking, speedy decision, and total quality improvement. Chapter 1 clarifies strategic planning and provides case…

Application of the Total Quality Management approach to one aspect of the administration of South Bank University (England), the relationship between student as customer and university as supplier, is described. The technique includes development of service quality standards and agreements for each service, support, and academic department. (MSE)

This report is a part of the Diagnostic Study on Educational Management in Sri Lanka, a project under the United Nations Development Program/UNESCO Regional Technical Cooperation Programme for Increasing Efficiency in Education through Improved Management and Planning. The diagnostic study consisted of five main surveys requiring an analysis of…