Throughout the last 30 years, many European countries have 'modernized' their governance of education. For the Central European school systems of Austria and the German Bundesländer it has been claimed that this 'modernization' was characterised by a sequence of reform 'waves' which culminated in introducing 'evidence-based governance' models…

Kaizen is the combination of the words kai (change) and zen (better) in Japanese. It means change for the better, continuous improvement (Albayrak, 2019). In Japan, Kaizen is a task for all staff and stakeholders. Kaizen can be regarded as the reflection of two different perspectives on management in terms of two distinct cultures. The difference…

A globalized reform of quality management for the educational system in Romania is tolerated today. A careful analysis and critical evaluation of the literature suggests a big question as to how reasonable, honest and sustainable this system is. A series of studies show that the reality of education in Romania is facing the need for an innovative…

Purpose: Educational institutes must embrace the principles of total quality management (TQM) if they seek to remain competitive, and survive and succeed in the long run. An educational institution must embrace the principles of quality management and incorporate them into all of their activities. Starting with a theoretical background, the paper…

A growing social pressure on addressing the issues of quality in administration of educational institutions has resulted in various national and international initiatives focused on development of recommendations and procedures for assurance of quality of education. The topic is getting more urgent in the period of global recession when the…

This paper is an endeavor to develop a customised and computerized matrix of Quality Function Deployment paradigm (QFD) that has been applied in industry, with the aim of probing quality assurance and enhancement in Universities. Results of testing the new matrix proved that, it is efficient and time-saving while compared with a detailed field…

The generational approach to conceptualising first-year student learning behaviour has made a useful contribution to understanding student engagement. It has an explicit focus on student behaviour and we suggest that a Capability Maturity Model interpretation may provide a complementary extension of that understanding as it builds on the…

Purpose: This paper aims to discuss an integrated paradigm that aligns the measures of knowledge management (KM) performance to attain corporate goals in organisations. It presents the main findings of an exploratory study on the use of the paradigm and the accompanied self-assessment scheme in industrial enterprises in Trinidad and Tobago…

This article examines how, through uncovering collaborative leadership, the whole school staff is able to understand its common endeavours to support heterogeneous students' fluent learning paths. For this, a notion of distributed pedagogical leadership (DPL) is drawn upon. DPL concerns everyone in the school community, not only leaders and…

In today's changed environment where the economy and industry are driven by customers, business is open to worldwide competition. Manufacturing firms have looked at employee performance improvement as a means to succeed. These findings advocate setting up priorities for employee performance improvement. This requires a continuous improvement…

Problem Statement. What the self-perceptions of higher officials in Spanish universities are about the main competencies required in their daily tasks. Purpose of Study. To analyze what the main competencies are in the professional behaviour of higher officials at Spanish universities. The improvement of their competencies through a systematic…

The purpose of this paper is to compare the European Foundation for Quality Management (EFQM) self-assessment model in higher education institutions (HEIs) in Spain and in Jordan. Case study methodology on eight services provided by a public university in Spain and seven services provided by one public university and one private university in…

This seminal study investigates the use of the EFQM Excellence Model[R] in the UK Further Education sector. Following initial interviews with Senior Managers and Quality Consultants, an online survey was sent to Principals and Senior Managers in all Colleges across the UK to critically investigate the relationship between the use of the Model and…

This paper describes how the Excellence Model[R] developed by the European Foundation for Quality Management (EFQM) can be used and applied within higher education, with practical examples accompanying the Model in a Russian University to raise management quality. (Contains 5 figures, 2 tables, and 1 footnote.)

Discusses barriers to the implementation of quality management in the library and information science sector in Europe. Topics include Total Quality Management and other business experiences, an information quality infrastructure, supplier/customer relations, customer satisfaction, and a European Quality Model. (LRW)