Interviews in two technology-intensive Finnish companies (banking and engineering) found that workplace learning was continuous and active. Learning stimuli and competence development differed in two settings. A more systematic, long-term approach to learning and acknowledgment of collective competence could improve the work environment as a…

Major changes affecting Swiss graphic arts are photocomposition, replacement of letterpress with offset printing, scanners, and microcomputers and laser printers for desktop publishing. Effects on workers include monotony, alienation, and apprehension. Sex discrimination continues in the industry. (SK)

Results of interviews with 13 pharmaceutical sales representatives, five sales managers, and six human-resource managers and 47 survey responses showed that introduction of information technology was seen as purely technical; human-resources departments played no role; and informal communication procedures enabled management to ignore individual…

Focusing on the ideology of the sexual division of labor with emphasis on women's roles and their work, this paper argues that social ideology dominates both the domestic and the office environment, and is perhaps the most powerful force determining the rate and direction of technological change. The argument set forth is illustrated by two case…

Explores educational structure shifts in Netherlands banking caused by technological developments. A cross-section analysis of 100 local banks shows that diffusion of office automation has positively affected the skill level and share of vocationally skilled workers. Automated banks also use recruitment policies to adjust skill structure more…

Discusses what Office Information Systems and other Information Technology organizations, in concert with the business organizations they support, must do to exploit the opportunities and support the transition to the next generation enterprise: its business processes, its organizations and architectures, and its strategies. (Author/JOW)

Discusses the effect of computerization of the work environment on psychosocial communication. The RAM program, developed at Stockholm University to explore the effect of computers on the structure of organizations and the psychosocial work environment, is described; theoretical models are explained; and the future use of knowledge-based systems…

Telework Centers are work locations used by firms to acommodate staff who live near the telework center location. A study examined the impact of using telework centers on communication, work groups/departments, performance, supervision, travel/environment, and type of work done in various locations. A case study approach was used to investigate 10…

A study was conducted to determine the impact technology would have on the developing scenario of a competitive market for the training and retraining of both the unemployed and employed. The objective was to identify the perceptions of employees concerning technology and the effectiveness and efficiency of office technology training. The study…

Describes results of a survey of 732 students in 12 Departments of Information and Library Studies (DILSs) that measured prior experiences in office automation skills, their assessment of their knowledge and confidence with computers, the level of information technology (IT) provided, and whether their IT training was adequate for future…

A study identified the current and future skill requirements of secretaries through a review of available data and research literature; interviews with key players in the secretarial field and employers and secretaries in 20 British organizations; and a forum where research findings were discussed. Findings indicated that in the majority of…

There are 15 papers in this collection from the Division of Management and Technology: (1) "Les Activites de formation dans les centres regionaux du Programme PAC" (Training Activities in the Regional Centers of the Preservation and Conservation Program) (Jean-Marie Arnoult); (2) "Professional Education for Preservation: An Overview" (John…

This dissertation examines the Office Technology curriculum, which prepares students for the secretarial field, at a community college in western Canada. The study also explores and compares the perceptions of students, instructors, employers and working secretaries regarding the role of the secretary, and looks at the influences that shape…

Based on 17 case studies in European Community countries and a literature review, this research project derives several findings--some of them contradictory--about the evolution of qualifications related to office technology. The population studied was office technology users below the executive level. The project found that the impact of the new…

This curriculum guide was developed for a full-credit course for students who are pursuing business and office work immediately after graduation from high schools in Manitoba and for students planning postsecondary study in this field. The course builds on and reinforces the concepts, skills, and knowledge mastered in the business curriculum. In…