In Europe there is no common quality assurance framework for the delivery of guidance in higher education. Using a case study approach in four university career guidance services in England, France and Spain, this article aims to study how quality is implemented in university career guidance services in terms of strategy, standards and models,…

As Australia endeavors to sustain growth of its international education industry, there have been major concerns regarding the experience of international students. This review examines the international student experience in Australia, particularly issues surrounding study-work-life balance (SWLB), acculturation, health, and well-being. The…

In this article, we report on a multiyear consultation project between a consulting team based in the United States and the Ministry of Education in Trinidad and Tobago. The project was initiated with a request for training in counseling for secondary school students but ended with the training of personnel from the Ministry of Education in…

How do open and distance learning institutions review and renew themselves to ensure their continued fitness for purpose? Here we report on the work of a change team in the UK Open University, a Centre for Excellence in Teaching and Learning created to examine, innovate and improve student support. The existence of the Centre for five years from…

Higher education institutions are facing challenges with regard to improving the success and pass rate of students. Mentorship in the life skills programmes should contribute significantly in addressing these issues. A study was undertaken to determine students' perceptions of the life skills programme at the Tshwane University of Technology. The…

This report comprises summations and brief case descriptions of some of the effective programmes and other support mechanisms that New Zealand Tertiary Learning Advisors (TLAs) provide for students in universities, polytechnics, institutes of technology, and other tertiary institutions. The programmes demonstrate tangible impact on student…

To improve student retention in distance education, Simpson suggested in 2003 that institutions analyse their own retention characteristics and "spot the leaks." In 2008 the Centre for Distance Learning at Laidlaw College, New Zealand, employed two part-time academic support coordinators in an effort to improve student retention and…

Purpose: This paper aims to introduce an enterprise-wide Web 2.0 learning support platform--SNAP, developed at Victoria University in Melbourne, Australia. Design/methodology/approach: Pointing to the evolution of the social web, the paper discusses the potential for the development of e-learning platforms that employ constructivist, connectivist,…

Purpose: The purpose of this paper is to overview the Backpack-to-Briefcase project which established a set of prototype career development learning strategies for Australian university career services, with the aim of contributing to their services for supporting students and graduates to make a smoother transition into graduate employment and…

The European Students' Union's (ESU's) vision regarding the Student Centered Learning concept stems from the fundamental belief that the learning process should have at its core learning objectives as they are prioritized by each individual students, also that each (potential) student should be empowered to define those objectives and progress…

The Open Education Faculty Students Centers have been offering many services to students in Turkey since 1982. Building up bridges between students and faculties, student centers have had technological improvements since 1998 and thereafter quality of services have been increased and services given to students at the student center have been…

Like many institutions, Massey University has experienced growth in enrolments of international students. Increasing numbers of international students has led to frustrations for international and domestic students, and for staff. This paper describes an innovative programme designed to help with the orientation of international students. Domestic…

The authors outline the present system of providing health services in English schools. Some changes in this system accruing from the planned reorganization of the British National Health Service are described and their implications discussed. (RP)

A revised orientation week program at Flinders University is described that emphasized the "care group" concept in which the new students were assigned to a small, carefully organized group within the larger group. Support programs such as one for study skills are underway. (LBH)

Although the literature reports a high prevalence of psychological distress among the university student population, still very few intervention schemes have been proposed to manage the problem. The authors describe the main sources of inspiration for the psychiatric counseling service established at Padua University (Italy) and how it operates.…