Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

Librarians are teaching in classrooms all over the world. A search of library literature reveals articles on academic library instruction programs in Asia, Oceania, South America, Africa, and Europe. This paper examines the 20th Century literature that explores academic library instruction programs around the world with the exception of those in…

The Islamic Republic of Iran's parliament, the Majlis, passed in 1990 a law setting out the functions of its national library. In 2005, the inauguration of the first stage of the new national library building was celebrated as a major national cultural and architectural achievement. This article looks at the origins and evolution of the National…