Purpose: The purpose of this paper is to examine the introduction of a quality assurance system in a new, private university in Syria, and considers the extent to which the theoretical model based on institutional theory and isomorphism is reflected in practice. Design/methodology/approach: A five year longitudinal study which reviews the design,…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

This paper discusses the increasing interest in quality assurance in British education including its measurement and management through the introduction of a quality assurance system. The reasons and benefits of beginning a quality assurance system are discussed, and questions of what constitutes quality, whether it is quality in fact…

This booklet outlines the new policy context facing adult and community learning (ACL) providers in Great Britain in their pursuit of high-quality learning experiences for their customers. It shows how a Total Quality Management (TQM) approach to supporting staff development can be effective in securing quality. TQM components are values,…

This paper provides information about the development of a successful quality-assurance process in the New South Wales, Australia, school system. In 1992 the New South Wales (NSW) government announced its commitment to a program of quality-assurance reviews of schools. During that year, approximately 100 meetings were held with principals, school…

This magazine, which is designed for managers of Australian companies who are interested in raising their firms' productivity and meeting quality standards by developing a comprehensive approach to workplace communication, includes a variety of materials for and about improving communication within their organization. Most of the magazine is…

Research on quality assurance (QA) in vocational education and training (VET) in Australia over the past 6 years was reviewed. Three factors responsible for growing interest in QA were identified: close connections with industry sectors that have gained from the introduction of QA measures; the more competitive training market that has been…

This book, which was written by the Torino Group, a team of authors representing the views and experiences of users and providers of management development services in Europe, describes current management development practices across Europe and examines key issues in redesigning management development services. The following topics are discussed…

This document contains 35 papers from the program development section of an international conference on vocational education and training (VET) for lifelong learning in the information era. The following are among the papers included: "Using Quality Indicators to Create World-Class Curricula: From Concept to Application" (Curtis Finch,…