Many universities are hosting and enrolling international students as an important aspect of their internationalisation mission of higher education. However, many international students experienced significant problems adjusting into a host culture and social milieu. Informing this qualitative study were 45 international students in a top-tier…

How can universities ensure that the first-year learning experiences are purposeful, personal, and transformative? This study explores challenges post-secondary institutions face in the ever-changing landscape of first-year teaching and learning. It spanned 18 months and included surveys, reflections, and an environmental scan of 92 first-year…

In January 2016, the International Association of Student Affairs and Services (IASAS) offered a global professional mentoring programme that would link student affairs leaders internationally with new graduates and early career professionals in student services. Protégé participants were primarily new graduates of preparatory programmes in…

To address the mental health needs of students, UK universities offer bespoke student counselling services. Economic pressures have led services to find innovative ways of redesigning their service pathway. Few studies have investigated staff perceptions of these changes. The aim of this study was to investigate perceptions of staff employed as…

This study evaluates the effectiveness of providing the Mental Health First Aid training program to student affairs staff. The objective of the training was to increase knowledge of mental health, enhance sensitivity, and raise confidence to intervene and assist individuals experiencing a mental health issue. We found the training successfully met…

To improve student retention in distance education, Simpson suggested in 2003 that institutions analyse their own retention characteristics and "spot the leaks." In 2008 the Centre for Distance Learning at Laidlaw College, New Zealand, employed two part-time academic support coordinators in an effort to improve student retention and…

A unique professional development program took place for senior student affairs officers at The University of Salamanca (Spain) in June 2005. Participants had first-hand experiences with studying abroad and had opportunities to exchange ideas and perspectives with professionals from a variety of institutions from within and outside of the United…

During the 1982-83 school year, a quality/performance circles system model was implemented at Lakeshore Technical Institute (LTI) to promote greater participation by staff in decision making and problem solving. All management staff at the college (N=45) were invited to participate in the process, and 39 volunteered. Non-management staff (N=240)…