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Direct linkOud, Joanne; Genzinger, Peter – Journal of Access Services, 2016
This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…
Descriptors: Library Services, Organizational Change, Library Administration, Administrative Organization
Download full textSikstrom, Inger Edebro; Westerlund, Mari-Ann – 2001
This report describes a study tour of Saskatoon (Canada) school libraries undertaken by a library director and the deputy director of the board of education of Umea, Sweden (October 13-21, 2001). The purpose of the study tour was to: (1) develop an awareness of the scope of modern school library programming; (2) discuss with principals and…
Descriptors: Elementary Secondary Education, Field Studies, Foreign Countries, Information Literacy
Pick, Paula – 1985
This report discusses the implementation of DOBIS, an online, integrated library system run on a shared-use mainframe computer, at the British Columbia Institute of Technology (BCIT) Library during 1984 and 1985. General information about BCIT, the library, and DOBIS is provided, and the project background is discussed. An overview of the…
Descriptors: Academic Libraries, Cataloging, Developed Nations, Foreign Countries
Wales, Tim – Program: Electronic Library and Information Systems, 2005
Purpose: To share the experiences and challenges faced by the Open University Library (OUL) in developing a content management (CM) system for its subject guides. Design/methodology/approach: A summary of multi-format subject guide production at the OUL is provided to justify the decision to develop a new system for their production using a…
Descriptors: Open Universities, Information Management, Academic Libraries, Case Studies
