This paper aims to elaborate on the use of Six Sigma and Kaizen in policing services. Two case examples are discussed, followed by a review of the key implications obtained from the projects. In optimising the quality of policing services to the community, the police agencies in the UAE are faced with numerous challenges. This paper aims to…

Quality control mechanism that allows long term improvements of a study field or a study program is necessary for good functioning of educational institution or department in actual nature of competitive universities' environment. This paper focuses on quality control mechanisms in general and more closely on professional study fields. The…

This report examines the contribution of self-evaluation to internal review processes in Scotland's colleges. It identifies the range of methodologies used by colleges, what makes these effective and what needs to improve further. It explores in particular, the extent to which self-evaluation has a positive impact on learners' experiences. The…

In order to promote the sustained and healthy development of teaching evaluation work, five changes should be brought about in the evaluation of the level of undergraduate teaching at China's institutions of higher education: Change teaching evaluation from a specific item of work to a system of a long-term and normative nature; change teaching…

Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…

This article discusses the implications of a framework to improve matching supply and demand in VET by a policy to improve quality by using anticipation and foresight approaches. Analysis of the Austrian anticipation system identified some basic aspects such as policy. The analysis focused on two issues: the observation and measurement of…

This document supplements the advice given in "How good is our school?" (HGIOS)--third edition and "The Child at the Centre"--second edition which set out comprehensive quality frameworks and provide helpful advice on the process of improvement through self-evaluation. In particular, this document provides advice on the…

The University of Southern Queensland's Centre for Further Education and Training, which offers distance teaching and training courses to a wide range of mature students, developed a quality assurance framework to guide its efforts to improve the quality of its distance courses for teachers and trainers with little or no training in educational…

This document analyzes the inspection reports of the five further education (FE) colleges in Britain that have achieved a grade of 1 for quality assurance (QA), identifies key lessons for the improvement of programs in other FE colleges, and refers to helpful FE publications. The five colleges consisted of two general FE colleges, one sixth-form…

In Great Britain, apprenticeship is regarded as the traditional means of entry into skilled occupations. Covers some apprenticeship characteristics, arguments for and against apprenticeships, efforts made by Industrial Training Boards to improve the quality of apprentice training, and training criteria that must be met for government funding of…

This article introduces the issue of articles on research assessments and rankings. It focuses on the British Research Assessment Exercises (RAEs) and New Zealand's Performance Based Research Fund (PBRF). It contrasts these with systems that are not tied to funding formulas and emphasise quality enhancement rather than quality assurance. It…

The TAFE (Technical and Further Education) National Centre for Research and Development conducted a survey to determine industry needs for quality training in Australia. Interviews were conducted with managers in manufacturing and tourism/hospitality companies throughout Australia, especially with firms with a high reputation. Interview forms were…

In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…

A training need analysis of the position of university lecturer, undertaken at Victoria University of Wellington (New Zealand), identified 10 key roles encompassing the range of expected teaching activities and a faculty development program to address them. Findings have also been integrated into the university's quality management system. Uses of…

The final book in a 5-book day camp manual is a questionnaire developed by the Ontario Camping Association to help directors of children's summer day camps check camp operations, principles, and procedures, and to help them determine how and where a camp can be improved. The questionnaire, to be completed by the director with the aid of another…