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Alisa Howlett; Eleanor Colla; Rebecca Joyce – New Review of Academic Librarianship, 2024
An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…
Descriptors: Web Sites, Academic Libraries, Universities, Foreign Countries
Sinhababu, A.; Kumar, S. – Journal of Library & Information Services in Distance Learning, 2023
The present study aims to highlight the librarians' perception pertaining to the implementation of Virtual Reference Service (VRS) in the Chandigarh Region Innovation and Knowledge Cluster Institutions (CRIKC). The study is based on a sample drawn from librarians of the CRIKC libraries. To assess and evaluate the librarians' perception regarding…
Descriptors: Computer Mediated Communication, Synchronous Communication, Reference Services, Foreign Countries
Mê-Linh Lê; Janice Winkler; Christine J. Neilson – College & Research Libraries, 2024
Systematic reviews, and other forms of knowledge synthesis, are an increasingly popular research methodology being used in the sciences, humanities, and social sciences. Librarians are being called upon to support this work through consultation, instruction, and/or performing the systematic search on behalf of the research team. Professional…
Descriptors: Librarians, Librarian Attitudes, Academic Libraries, Educational Needs
Chawner, Brenda; Oliver, Gillian – Australian Academic & Research Libraries, 2013
A survey of New Zealand academic subject/reference librarians was conducted in mid-2011 to identify the most highly valued knowledge, skills and competencies of reference librarians working in libraries in the tertiary sector. The project was part of an international collaborative project involving 13 countries. The results from New Zealand show…
Descriptors: Academic Libraries, Foreign Countries, Reference Services, Librarians
Tsuji, Keita; Arai, Shunsuke; Suga, Reina; Ikeuchi, Atsushi; Yoshikane, Fuyuki – Online Submission, 2013
In Japan, only a few public libraries provide e-mail reference services. To help public libraries start e-mail reference services, the authors investigated reference questions received by libraries via e-mail and traditional face-to-face services. The authors found that research questions are more frequently observed among e-mail questions and…
Descriptors: Public Libraries, Foreign Countries, Reference Services, Electronic Mail
Battley, Belinda; Wright, Alicia – Journal of Archival Organization, 2012
Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…
Descriptors: Library Services, Foreign Countries, Reference Services, Library Research
Brown, Sarah; Alvey, Elizabeth; Danilova, Elena; Morgan, Helen; Thomas, Amberyn – New Review of Academic Librarianship, 2018
Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…
Descriptors: Foreign Countries, Academic Libraries, Library Services, Reference Services
Shaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Burke, Liz – Journal of Librarianship and Information Science, 2008
This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…
Descriptors: Research Libraries, Academic Libraries, Reference Services, Library Services
Swanepoel, A. J. – South African Journal of Higher Education, 2008
What types of information sources do masters and doctoral (M and D) students at Tshwane University of Technology (TUT) use most, how do the patterns of use differ across subject disciplines and faculties, and to what extent does the Library and Information Services (LIS) keep or provide access to the journals that are mostly used by M and D…
Descriptors: Doctoral Dissertations, Information Sources, Citation Analysis, Theses
Varghese, Manoj M. – 1991
A study of S. R. Ranganathan's theory of reference service is undertaken by using an historical methodology. It was evident from the literature review that Ranganathan had established that reference service was the most important work and served as the hub of all library practices. There were six factors that were repeatedly considered by…
Descriptors: Classification, Foreign Countries, Information Retrieval, Library Research
Johnston, Patricia E. – Searcher, 2003
Discusses the amount of instruction that is part of reference service, based on experiences with the University of New Brunswick's LIVE (Library Information in a Virtual Environment) digital reference service. Concludes that digital reference instruction is not a substitute for more formal library instruction programs that include information…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Higher Education
von Retzlaff, Lothar – Australian Library Journal, 2006
As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…
Descriptors: Libraries, Internet, Expertise, Sustainability
Convey, John – 1979
This paper describes the experimental implementation of BIROS (Bibliographical Information Retrieval Online Service) in the Lancashire Public Library. The project is designed to provide information on the potential use of an online service for the general public, with particular regard to professional and technical users; the implications for…
Descriptors: Databases, Foreign Countries, Information Retrieval, Library Research

Simpson, Neil A. – Journal of Documentation, 1981
Discusses the British Library's role, identity, and expectations, and comments on successes, charges, and copyright problems of the Lending Division, the current image of the Reference Division, controversial areas within the Bibliographic Services Division, and criticism of library research associated with the Research and Development Department.…
Descriptors: Expectation, Foreign Countries, Interlibrary Loans, Librarians